Analyze Customer's Sentiment

What is Customer's Sentiment and Why it's important?

As per Wikipedia, Sentiment analysis (also known as opinion mining or emotion AI) is the use of natural language processing, text analysis, computational linguistics, and biometrics to systematically identify, extract, quantify, and study affective states and subjective information. Sentiment analysis is widely applied to voice of the customer materials such as reviews and survey responses, online and social media, and healthcare materials for applications that range from marketing to customer service to clinical medicine.

After the analysis, the possible Sentiment Engine shows the Customer's emotional tone:

  • HAPPY,
  • ANGRY, or
  • NEUTRAL
  1. If a customer is having a positive viewpoint, action, reaction, etc. then it'll boils down in the HAPPY section.

  2. If a customer is having a negative viewpoint, action, reaction, etc. then it'll boils down in the ANGRY section.

  3. Rest all results in the NEUTRAL section.

Why it's important?

Understanding Customer Sentiment is important for your business, iff you are building a Customer Centric business.

Businesses should have meaningful interactions with their and by Understanding those interactions, using NoCodeForm sentiment engine, you can identify customer's pain point in a much faster way and take constructive actions accordingly. If your customer is happy, they can bring in more business for you and can also be a part of your marketing channel through word of mouth. The epitome of marketing when your customer is vouching for you.

Sign up today and start building better products by analyzing Customer Sentiments using NoCodeForm.